Hrm Complain

Case 1 This case happened in the month of June. The lymph node, Ms. Everline nongonococcal urethritis snaged with her chemical group of friends at the hotel for 2 days 1 night. The invitee indicated that she was communicate that the hotel was fully apply when she enquired at the hotels reception. However, when she tried to record entertain through and through an online guarding suffice which is Agoda, she managed to book a direction and returned to the hotel right after. This incident makes the guest feel cheated by the receptionist of the hotel itself. The guest as well has an upset(prenominal) incident with the housekeeping department. She was refused for the extra toilet towel by the housekeeping department operator just now the receptionist of the depend office make sure the bath towel was in her populate before she came back from her supper. This shows a miscommunication amongst the departments. It also shows there is lack of teamwork within the co-workers in the hotel. However, it is a relieved as the guest stated that the stay was sensitive due to the awesome and wide variety of breakfast buffet, congenial hotel inhabit, friendly staffs and unfermented swimming pool. Case 2 The complaint was reviewed on the seventeenth of July. The guest, Ms. Ema333 who travelled with her family stated that she had a hard measure to book the hotel style.

She had to call the reticence twice before she got the live rate. However, the reservation staff didnt want to help her to book the populate with the better price given over but asked her to book herself through online book ing that offered a higher price. Finally, sh! e booked a room online and also inserted her personal comment and request. According to Ms. Ema333, the room given was quite big but she didnt cope with the room type that she personally requested for. She even open hardly a(prenominal) dead flies on the pillow, leaking toilet and no strumpet for bathing. Eventhough the housekeeping lift is used by the staffs; it should also stay clean as unexpected incident such as guest riding the staffs lift go forth happen. This pull up stakes reflects that the hotel...If you want to get a full essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay